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Katie's Charms LLC Payment, Shipping and Store Policies, including Custom Orders

If you have any questions, please email me at customerservice[at]katiescharms[dot]com.

 

Payments

Purchases may be paid for by Credit Card, Google Checkout, PayPal or by check or money order. PayPal purchases must be paid for immediately, and will only be shipped to a PayPal confirmed address.

If paying by check or money order, please make payable to Katie's Charms and send payment to:

Katie's Charms
P.O. Box 33
Hopatcong, NJ 07843

Please note that items will not be shipped until check or money order has been received. If check or money order is not received within thirty (30) business days after the date of sale, sale will be cancelled. Please note that items for check or money order payments will not be pulled from stock until payment is received.

Sales tax (currently 7%) will be added to any purchases being shipped to New Jersey.

 

Shipping (non-custom orders)

General Shipping Information

We will ship an order within 1-3 business days after the order and payment are processed.

We will ship within United States, Canada, Ireland and the United Kingdom.

We use U.S. Postal Service (USPS) for most orders. Some special order items are sent via UPS, and are shipped to US addresses only - these items will indicate special shipping information in their product information sections.

 

Shipping within United States

 

First-Class Shipping (With Delivery Confirmation)

Free shipping for all orders, including US Territories, A.P.O. and F.P.O. addresses.

Orders shipped via standard delivery typically arrive in 3-5 business days (Monday through Saturday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. 

Please allow up to 14 business days for shipments to US Territories, and A.P.O. and F.P.O. addresses. 

 

Priority Shipping (With Delivery Confirmation

$7.00 for all orders

Orders shipped via Priority delivery Monday through Saturday (excluding holidays) will typically arrive within 2-3 business days.


Express Mail Shipping (With Delivery Confirmation

$24.00 for all orders

Orders shipped via Express mail delivery Monday through Friday (excluding holidays) will typically arrive within 1-2 business days. Express mail service is for continental U.S. only.



Shipping to Canada, Ireland and Great Britain


All international shipments are required to be processed through Customs and are subject to search.

If Customs determines duty and fees, customers in these countries will be responsible for the charges before receiving the package.

Katie's Charms LLC is not responsible for the duty and fees, and will not refund the charges associated with Customs.

For more information about Customs and fees, please check the country's respective Customs website.


First Class International Shipping (with minimal tracking): $6.50 for Canada, Ireland and Great Britian

Orders shipped via First Class International delivery typically arrive in 10-15 business days (Monday through Friday, not including holidays) .

Please allow up to 30 business days for arrival when Customs office is experiencing high-volume incoming packages.

Katie's Charms LLC is not responsible for delayed delivery associated with Customs procedure.

For more information about Customs procedure and process time, please contact the country's Customs agency.

 

Priority International Shipping (with delivery confirmation):

Canada - $28.00

Ireland and Great Britian - $41.00

Orders shipped via Priority International delivery typically arrive in 6-10 business days (Monday through Friday, not including holidays) .

Please allow up to 30 business days for arrival when Customs office is experiencing high-volume incoming packages.

Katie's Charms LLC is not responsible for delayed delivery associated with Customs procedure.

For more information about Customs procedure and process time, please contact the country's Customs agency.



Express Shipping, With Tracking

Canada - $33.00

Canada and Great Britain - $48.00

Orders shipped via Express delivery typically arrive in 3-6 business days (Monday through Friday, not including holidays) .

Please allow up to 14 business days for arrival when Customs office is experiencing high-volume incoming packages.

Katie's Charms LLC is not responsible for delayed delivery associated with Customs procedure.

For more information about Customs procedure and process time, please contact the country's Customs agency..



Katie's Charms FOREVER Guarantee / Refunds and Exchanges (NON-Custom orders)

Katie's Charms strives to provide outstanding service and to offer you only top quality beads and charms. We will gladly accept returns for a complete refund within 90 days from the date of purchase. After 90 days, returns will be issued a store credit that can be used to purchase new items.

Please note that all refund or exchanges must include proof of purchase, such as an order number or transaction information.

 

Custom Order Policies

My charms

Each hand stamped charm is designed and created just for you. I use sterling silver birthstone crystals in our creations. Each letter is individually stamped by hand- no 2 pieces will come out the same--making every piece it's own unique creation! Also, the letters will not be perfectly straight- this adds to the charm of a handstamped, handcrafted piece. The spacing in between letters and names will not be perfect either.

Please note- I reserve the right to refuse to stamp an order if profanity or other vulgar language is requested.

 

refunds & exchanges

If there is a problem with your order please contact me within 3 days of receiving your order. I try very hard to make sure I get the full satisfaction of all my customers. I are not able able provide refunds on "custom" orders. If the error was my mistake, I will fix it immediately and will give you a refund for the return shipping fees. If the error was not my mistake, and you are simply dissatisfied with the product or the font you chose, then the piece is yours to keep. I reserve the right to judge the quality of my own work, as I do my absolute best to create the highest quality handstamped jewelry. I cannot remake or partially refund your order without the original piece returned.



care and cleaning

My jewelry is not waterproof, please remove when showering or swimming.

To clean your piece please use the small polish pad that is sent with your package. Need another one? Email me! :)

 

tarnishing

All sterling silver naturally tarnishes, and there are many different factors- climate, lotions, etc., that might cause your piece to tarnish faster than others. The polish pad I send you with your order will definitely help. You can also store your jewelry in a ziploc-type bag with the air squished out.

 

shipping & delivery

Please allow 1-2 weeks from the your payment has cleared for me to create and ship your order unless otherwise noted, or unless you choose a rush option. During certain peak seasons (Christmas, Mother's Day, Valentine's Day) shipping may take longer. I do my absolute best to get orders out in a timely manner, and I work 6 days a week to get them done! PLEASE NOTE- Unfortunately, once shipped I cannot control how fast the USPS gets your order to you.

 

 

Privacy Policy

We do not sell or trade any customer information to other businesses or individuals. You have the option of signing up for a newsletter sent out by Katie's Charms, but it is an opt-in list and your email address will not be added without your consent. IP addresses are recorded by the shopping cart system and will be used to trace fraudulent purchases.

Juristiction and Venue

By using this website, you agree that any and all legal actions brought against  katiescharms.com, Katie's Charms and/or it's owners shall be governed by the laws of the state of New Jersey, without regard to its conflict of law rules or principles. You  also agree to settle all disagreements or disputes arising from orders placed through katiescharms.com, Katie's Charms and/or it's owners through the appropriate federal or state court exclusively in the county of Sussex, New Jersey, depending on the court requirements.   All rights to contest this exclusive jurisdiction and venue of such Courts are waived.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.


Miscellaneous

Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Many jewelry images are enlarged to show detail- refer to sizes provided. We have done our best at creating images to insure correct colors on our equipment, however, colors will vary. Computer monitors and settings may alter the actual colors.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

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