Thank you for shopping at Katie's Charms! If you have any questions, please email us at customerservice[at]katiescharms[dot]com.

Payments

 Purchases made be paid for by PayPal or by check or money order. PayPal purchases must be paid for immediately, and will only be shipped to a PayPal confirmed address.

If paying by check or money order, please make payable to Katie's Charms and send payment to:

Please note that items will not be shipped until check or money order has been received. If check or money order is not received within seven (7) business days after the date of sale, sale will be cancelled and items will be returned to stock.

International customers must pay by PayPal, domestic currency only.

Sales tax (currently 7%) will be added to any purchases being shipped to New Jersey. 

Shipping

Katie's Charms currently ships to the United States, Canada, Mexico and Europe.

Shipping to anywhere in the United States is free for First Class Mail. Priority Mail is $6.00 and Express Mail is $18.00. Please note that sales under $25 are not insured. Anything over $25 will be insured by Katie's Charms.

International shipping is $1.50 for First Class International.

We ship six days a week, Monday through Saturday. Most orders are shipped within 24 hours after payment is received. If for some reason your shipment will be delayed, you will be contacted via email with an estimated date of shipment. Shipments via First Class for domestic mail usually take between 1 and 5 days to arrive. Priority Mail takes about 2 to 3 days, and Express Mail takes 1 day. All packages are tracked and tracking information will be sent to you via email after your items have been shipped.

In the event your package has been lost or damaged, please contact your local Post Office with the tracking information you received when your package was shipped.

Katie's Charms Guarantee / Refunds and Exchanges

Katie's Charms strives to provide outstanding service and to offer you only top quality beads and charms. Our number one priority is to make sure you have a 100% positive experience. If we have made a mistake, we will take care of the problem.  We will also reimburse you for any return via insured REGULAR US Mail that you incur because of a mistake or error on our part. (If you select a faster method, you are responsible for the difference.) You must notify us within 30 days of the delivery date if there is a problem. You can return your item(s) for a refund or can exchange them for another item.

Unfortunately we cannot accept any returns after 30 days from date of purchase. Also, if items are not returned in good condition, Katie's Charms reserves the right not to issue a refund, depending on the nature of the return.

Loss of stones, broken prongs or any other damage caused by accident or abuse is not covered. 

Privacy Policy

We do not sell or trade any customer information to other businesses or individuals. You have the option of signing up for a newsletter sent out by Katie's Charms, but it is an opt-in list and your email address will not be added without your consent. IP addresses are recorded by the shopping cart system and will be used to trace fraudulent purchases.

Juristiction and Venue

By using this website, you agree that any and all legal actions brought against  katiescharms.com, Katie's Charms and/or it's owners shall be governed by the laws of the state of New Jersey, without regard to its conflict of law rules or principles. You  also agree to settle all disagreements or disputes arising from orders placed through katiescharms.com, Katie's Charms and/or it's owners through the appropriate federal or state court exclusively in the county of Sussex, New Jersey, depending on the court requirements.   All rights to contest this exclusive jurisdiction and venue of such Courts are waived.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

Miscellaneous

Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Many jewelry images are enlarged to show detail- refer to sizes provided. We have done our best at scanning images to insure correct colors on our equipment, however, colors will vary. Computer monitors and settings may alter the actual colors.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.